Senator Hassan opened the session with her remarks.
10/16/2017
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Thank you very much, Mr. Chair, for that courtesy and to you and the Ranking Member for this hearing.
If we cannot modernize our legacy IT, it is a customer service issue, to be clear. It is a national security issue as well.
I have heard from many Granite Staters who are still waiting to receive their tax refunds from 2019 and 2020.
That is why I partnered with Senator Lankford to introduce the Federal Agency Customer Experience Act, to gain better insight into customer ...