On the recordJune 15, 2021
Mr. Speaker, I rise today to highlight the incredible efforts of the staff at the Manchester, New Hampshire, VA Medical Center, who worked long hours to resolve a massive backlog of unpaid medical claims for community care. In a district where veterans travel long distances to get to a VA facility, community care has been a game-changer for vets to receive the services they need closer to home. But in the early years of the Choice Act, and now the Mission Act, provider payment delays and bureaucratic errors threatened the stability of community care networks and, ultimately, the access to critical lifesaving care for veterans. One of the first providers who contacted our office was an acupuncturist who provides care to veterans experiencing PTS and debilitating pain. The acupuncturist was passionate about caring for those who served, but the chronic billing delays were creating severe uncertainty and financial hardship for her office. She introduced me to a group of veterans that she cares for in her office to learn a little bit more about their experience. They all had a remarkable story about how their quality of life had improved since accessing these services through VA community care. But they understood that payment delays could disrupt that. Countless other providers, including large hospital systems and small care organizations, were also caught up in this claims backlog.…





