Susan Collins actually said...

"I am also, like the Chairman, concerned by the lack of transparency in the Social Security Administration's process for closing field offices or reducing their hours."

"I applaud your holding this hearing on a topic of great concern to all of us, and that is, the impact on the beneficiaries of Social Security of the Social Security Administration's reduction of perso..."

"I mean that sincerely."

"I do not see where you are really going to save on staff and be able to give the kind of service that Ms. DeLong is giving."